BigSwerte Privacy Policy – How We Handle Your Data

1Who This Policy Applies To

This Privacy Policy applies to every person who visits or uses bigswerte.best, whether as a registered BigSwerte member or as a guest visitor. It covers all personal information provided to BigSwerte directly, collected automatically during use, or received from third-party partners involved in account and payment services.

By accessing BigSwerte, you acknowledge that personal data will be handled as described in this document. If you do not agree with the way BigSwerte handles personal data, you should not use the platform or submit personal information.

This policy does not apply to external websites or services linked from BigSwerte pages. Those third-party services operate under their own privacy practices, which BigSwerte does not control.

2Information BigSwerte Collects

BigSwerte collects personal information through several channels depending on how you use the platform.

Information you provide directly:

• Full name, date of birth, and contact details submitted during BigSwerte registration.
• Government-issued identification or proof of address provided for identity verification.
• Payment details such as mobile wallet numbers, bank account references, or card information used for BigSwerte deposits and withdrawals.
• Messages and documents submitted to BigSwerte support.
• Preferences or settings configured within your BigSwerte account.

Information collected automatically:

• Device type, browser version, and operating system used to access BigSwerte.
• IP address and approximate location data.
• Pages visited, time spent on sections, and navigation patterns within BigSwerte.
• Session duration and frequency of access.
• Cookies and similar tracking technologies as described in section 6 below.

Information from third parties:

• Identity verification results from KYC or compliance service providers used by BigSwerte.
• Payment confirmation data from wallet or banking partners.
• Fraud screening signals shared by payment processors or security partners.

3Why BigSwerte Uses Your Information

BigSwerte uses personal data only for clearly defined purposes. The main reasons we collect and process member information include:

• Creating, verifying, and maintaining your BigSwerte account and associated profile.
• Processing deposits, withdrawals, and other financial transactions in Philippine pesos.
• Confirming your identity and age eligibility in compliance with applicable requirements.
• Communicating with you about your account, transactions, security alerts, and platform updates.
• Detecting and preventing fraudulent activity, account abuse, or breaches of BigSwerte terms.
• Improving BigSwerte services through aggregate usage analysis.
• Fulfilling legal, regulatory, or compliance obligations applicable to BigSwerte operations.
• Providing customer support and resolving account disputes.
• Administering responsible gaming tools and account restriction requests made by members.

BigSwerte will not use personal data for purposes that are incompatible with those listed above without informing the member first.

4How BigSwerte Shares Your Information

BigSwerte does not sell, rent, or trade personal data to third parties for marketing. Data is shared only in the following circumstances:

• Service providers: Payment processors, identity verification services, hosting providers, and analytics partners who support BigSwerte operations may receive the minimum necessary data to perform their function. These parties are required to handle data securely and only for the agreed purpose.
• Legal and regulatory requirements: BigSwerte may disclose data to government agencies, law enforcement, or regulatory bodies where required by Philippine law, court order, or other binding legal process.
• Account security: Where there is reasonable suspicion of fraud, money laundering, or other prohibited activity, BigSwerte may share relevant information with appropriate investigative bodies.
• Business continuity: If BigSwerte undergoes a corporate restructuring, merger, or acquisition, member data may be transferred to a successor entity under equivalent data protection commitments.

BigSwerte will not share personal data with advertising networks, data brokers, or unrelated commercial third parties.

5Data Retention

BigSwerte keeps personal data for as long as it is needed to fulfil the purposes described in this policy, or for as long as required by Philippine law or applicable regulations. After the retention period expires, data is deleted or de-identified so it can no longer be linked to an individual member.

Transaction records, identity documents, and account history may be retained for a defined period after account closure to meet financial reporting, anti-money-laundering, or regulatory obligations. The specific retention period varies based on the type of data and the applicable requirement.

Members who request account closure should note that deletion of personal data from all systems cannot always be immediate where legal retention obligations apply. BigSwerte will confirm what data is retained and why upon request.

6Cookies and Tracking Technologies

BigSwerte uses cookies and similar technologies to support platform functionality, improve the member experience, and understand how pages are used. The main types of cookies active on BigSwerte include:

• Essential cookies: Needed for the BigSwerte platform to function correctly, including login sessions and account state management. These cannot be disabled without affecting core functionality.
• Analytical cookies: Help BigSwerte understand which pages and features are used most often, allowing improvements to be made to the overall experience. This data is aggregated and not linked to individual identities.
• Functional cookies: Remember preferences such as language or display settings to provide a more consistent BigSwerte experience across sessions.

Most browsers allow cookie preferences to be adjusted through their settings. Disabling certain cookies may limit BigSwerte functionality. BigSwerte does not use cookies to deliver third-party advertising.

7Data Security

BigSwerte applies technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, and destruction. These measures include access controls, encrypted data transmission where appropriate, and internal procedures governing how staff handle member information.

Despite these efforts, no online platform can guarantee complete security. Members also play an important role in protecting their own data. Specific member responsibilities include:

• Using a strong, unique password for your BigSwerte account.
• Keeping login credentials, one-time codes, and wallet PINs private at all times.
• Logging out of BigSwerte after each session, especially on shared devices.
• Reporting suspected unauthorised access to BigSwerte support promptly.

If BigSwerte becomes aware of a data breach that is likely to affect member rights or freedoms, we will take the steps required under applicable Philippine data protection law.

8Your Privacy Rights as a BigSwerte Member

Under applicable Philippine data protection principles, BigSwerte members have the right to:

• Access: Request a summary of the personal data BigSwerte holds about you.
• Correction: Ask BigSwerte to correct inaccurate or incomplete personal information.
• Deletion: Request that BigSwerte delete personal data that is no longer necessary, subject to legal retention requirements.
• Portability: Request a structured copy of the data you provided to BigSwerte, where technically feasible.
• Objection: Raise concerns about how BigSwerte processes personal data and request a review.

To exercise any of these rights, contact BigSwerte at support@bigswerte.best with your registered email address and a clear description of your request. BigSwerte will respond within a reasonable timeframe and may need to verify your identity before processing the request.

9Minors and Age Restrictions

BigSwerte does not knowingly collect personal data from individuals under 18 years of age. The platform is designed and marketed solely for adults. If BigSwerte discovers that a minor has registered or provided personal information, the account will be closed and any associated data removed in accordance with this policy.

Parents and guardians who believe a minor has accessed BigSwerte should contact support immediately so the matter can be investigated and resolved promptly.

10Contact and Policy Enquiries

If you have any questions about this Privacy Policy, want to understand how a specific piece of data is used, or wish to exercise a privacy right, please reach out to the BigSwerte team at support@bigswerte.best. Include your registered email address and a brief description of your query so we can assist you efficiently.

BigSwerte takes privacy questions seriously and will work to address them promptly. If you are not satisfied with the response received, you may have the right to raise a concern with the relevant data protection authority in the Philippines.